‘Commercial no-brainer’: why the role of happiness officer is taking off

As UK firms try to reap the benefits of employees who feel cared for, a new job is rising to prominence

When Elen Maggs’s oven broke down on 23 December, she definitely didn’t feel happy. “December had been a terrible month already,” said the manager for the high-street retailer Timpson. “I’d totalled the car and had Covid.

“Now, not only was I going to be without a cooker over Christmas, but paying for a new one was going to mean dipping into the wedding savings that my partner and I were working hard to build up.”

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