‘The skies are clogged with traffic, I’ve never seen it so busy’: 48 hours at Luton Airport

The travel industry was hit hard by Covid and Brexit and there were long delays this summer. We meet the airport staff who are still desperately attempting to waft us to paradise

I was working in a high street branch of Boots when I saw an advert for an airport perfume supervisor. I got the job and started in July 2001, back in the old, old terminal at the airport, which was tiny. A couple of months later, I was popping to one of the loos when I saw a huge crowd gathered round a TV screen. I assumed there was a football match on, but when I got closer I saw planes flying into the Twin Towers. For a while it put me off wanting to work here; airports felt tense and a real target. Thankfully, I continued.

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